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AlertOps Review from an Entrepreneur!
December 19, 2022

AlertOps Review from an Entrepreneur!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AlertOps

AlertOps helps you get intelligent alerts from different Servers. It helps to better manage our Hardware, Software and our Services. It is a real time, intelligent incident management Solution. It has a lot of integrations available especially with Phone. It helps us to quickly analyse an issue, react, communicate and resolve the same. It has a real time Dashboard with incident prioritization, Audit Trail, Incident Reporting and Ticket Management. This along with Notifications.
  • Value for Money
  • Manages Incidents
  • Prioritizes Work Flow
  • Helps collaborate across the Whole Organization.
  • Unnecessary alerts sent to Engineers. Probably need to update settings to avoid this.
  • Sometimes UI can be difficult to use.
  • Creating new integrations can be time consuming.
  • Bit complicated to configure initially. Need to speak to Customer Care.
  • Features
  • Great Customer Service
  • Value for Money
  • Ease of use
  • It saves our time to manage our incidents hence is a good return on investment
  • It enables us to concentrate on core objectives of the company .
  • There is no negative impact on the company. Only Positive.

Do you think AlertOps delivers good value for the price?

Yes

Are you happy with AlertOps's feature set?

Yes

Did AlertOps live up to sales and marketing promises?

Yes

Did implementation of AlertOps go as expected?

Yes

Would you buy AlertOps again?

Yes

Overall the AlertOps has been a great software for the company . The software constantly works in the background and keeps the team updated on any issues in advance. It helps us with the entire Incident Management of Tickets that includes Incident Prioritization. It helps in Audit Trail, Incident Reporting and Task Management as well. It helps in monitoring of Tickets real time. I think any company that wants it's services to be monitored, managed properly would like to have this software.