ApptioOne Review
November 02, 2023

ApptioOne Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

ApptioOne

Overall Satisfaction with ApptioOne

We are consulting with various companies. One specific is we're working on value realization of applications and services.
  • It's able to aggregate various data sources, specifically financial and operational data across multiple systems. So even if the company has various systems internally, it's able to aggregate them to be able to paint one picture.
  • I think depending on the organization's use cases, some of the configuration could be very complicated and hard to manage over time.
So we're able to bring in financial data and operational data from various sources. So from the financials, for example, SAP, there are others like JD Edwards amongst other financial sources. For the operational data, you have everything coming in from the cloud, so AWS, Cloudability, and Azure. On the operations side, you might have application portfolio management tools. Also architecture tools such as true, on the service management you have ServiceNow. Regardless of the system, it's very easy to ingest the data on budgeting and forecasting, primarily IT planning, and it's very easy to ingest the data, do your planning, and export it into cost transparency to be able to aggregate both your actual budget and forecast. So that's primarily the use.
  • On the finance side, it's very easy to accelerate the reporting, so the reporting capabilities prior to that were being done in Excel sheets, like highly customizable dashboards that made it very difficult to paint the information. So Apptio made it really easy to do that.
  • An additional value that came out of their ROI was understanding the total application costs and understanding as applications were being decommissioned, it allowed you to essentially trace all the different elements that needed to be decommissioned before an application could be fully decommissioned. And what that does is it reduces the amount of trailing costs or residual costs that just end up on the books because no one's really paying attention to it. Apptio allows you to highlight those costs that are still coming in for an application that's already been decommissioned and allows you to essentially cut out those costs so that they don't continue being a burden on your financials.
Both the support and the customer success teams have been very supportive and more than likely, if you call in for a support request, they do a really good job with calling you back and making sure that everything's taken care of.
  • Cloudability
Over time the aggregation of the multiple Apptio products has a lot for more streamlined integrations between the different systems versus having multiple products that don't necessarily, they're not from the same suite or from the same company. Having them all integrated, it does make a big difference.
So we've used Proven Optics, which is an add-on to ServiceNow. Well at least use it with certain customers and Nicus. Nicus is probably the biggest competitor of Apptio. The trouble with Nicus is their SQL-based ingestion process. It's a little bit more difficult. So the reason why you'd go with Apptio is that it's very easy and very intuitive to bring in new data sources and being able to model a lot of the data once it's already in the system doesn't require a lot of coding experience.

Do you think ApptioOne delivers good value for the price?

Yes

Are you happy with ApptioOne's feature set?

Yes

Did ApptioOne live up to sales and marketing promises?

No

Did implementation of ApptioOne go as expected?

No

Would you buy ApptioOne again?

Yes

It's best suited for mid-size to enterprise companies that have a large IT spend, both cloud and applications and end-user services that need the help to be able to aggregate the information and be able to paint the picture of what it costs. Not suitable, maybe a smaller company.