Sold big promises, not lived up to
September 01, 2022
Sold big promises, not lived up to
Score 4 out of 10
Vetted Review
Verified User
Software Version
Apricot 360
Overall Satisfaction with Apricot by Social Solutions
We use Apricot by Social Solutions as our EHR program for a nonprofit that serves children and families throughout their lifespan.
- Customizable
- Sales
- Customer service post sales
- Technological support
- Communication
- +easy to use for nonprofit professionals
- +quick to generate reports to use our own data however we need
- -often slow, has errors more often than expected
We are able to generate our own reports on an as-needed basis to answer any questions we have regarding service delivery. On the other hand, our reports often break and there is no clear answer as to why they are breaking.
We are able to collect any information we want. We can customize our forms. We can customize our reports. If funding sources have questions about specific demographics related to our clients we have access to that information at our fingertips.
Apricot by Social Solutions is the only database I have used in this capacity.
Do you think Bonterra Case Management delivers good value for the price?
Yes
Are you happy with Bonterra Case Management's feature set?
No
Did Bonterra Case Management live up to sales and marketing promises?
No
Did implementation of Bonterra Case Management go as expected?
No
Would you buy Bonterra Case Management again?
No
Apricot by Social Solutions Support
Pros | Cons |
---|---|
Support cares about my success Quick Initial Response | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Need to explain problems multiple times |
No, our support at the level we have has been sufficient until very recently.