Ascentis Experience
April 13, 2018
Ascentis Experience
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis HR
Ascentis HR is currently used as our Human Resources Info System. It houses all employee info including employment status and dates, benefits, demographics, educational programs, leave of absence, bonuses, and tracks pay, but is not our payroll system. All the information is primarily entered and updated by HR Analytics, but is available to view and request updates by all employees across the company. It's also the system all companies use to make benefit selections during open enrollment.
- Customizable. The system can add new tabs and custom fields to all employee records that can then be reported on.
- You can create custom reports (although not the easiest to do), and then save the reports you'll need again for future use so you don't have to re-create the report every time, just run it as needed for updated information.
- It's a secure system. We've never experienced any data breeches of any of our employee information from the system.
- Support - there are so many tiers of support and many of them know only the basic "how to"s of the system. For more complicated requests, it takes several layers of support to get to the right person that may or may not know the answer.
- Integration with other systems could be way better. We ran into MANY issues trying to keep our employee data up to date because of the limited integration capabilities. Payroll system info didn't match Ascent employee info which didn't match our LMS data, etc.
- Not much, lots of re-work because of lack of automation and all employee information must be entered manually.
I've seen other systems that are more compatible with other systems. Ones that send information to other systems that need to have updated Employee records,and that receive fully created profiles from the Applicant Tracking System used to find and select candidates, so all the new employee profile is fully done, automatically, when an employee begins. Ascentis, the way it is set up at my company, only imports a partially completed profile from our ATS.
When I called the VP of Customer Service and left her a message. It took a couple of days for the solution to be found, but she called me and provided me a status update of the issue each day. Very helpful!