The Good and the Bad!
Updated September 23, 2021
The Good and the Bad!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis HR
We use Ascentis HR for our "system of record", ESS, open enrollment, etc. We are just starting to learn and use Performance Management, and eventually will be using it for Recruiting/Onboarding. But right now, we use it for NEW HIRE to TERMINATION. It's been great for Open Enrollment. We do, however, struggle a little with the connection between HR and Payroll. We are hoping for some enhancements that will help these two systems "flow" a little smoother with each other. Singularly, they seem to be pretty good. Working together needs a little more help - although MOST of it is decent.
- Ascentis HR allows you to attach anything to the EE's records, so you can be quite paperless.
- Benefits Open Enrollment went pretty smoothly! Much better than the manual way we'd been handling things.
- Setting up users (ex: managers, supervisors, etc) is pretty decent, but we are still learning how to work with all of that to have things work correctly.
- Ascentis HR needs to flow over to Ascentis Payroll with a little more fluidity. Most are OK, but it does need to work on certain issues better. Some could be an administrative error as we are all still "learning" things.
- I believe Ascentis HR should not have to "use" Ascentis Support as much for certain things: Alert setups (why can't we set these up ourselves without sending notices to Support to set up), any remote desktop set up or password reset has to go thru Ascentis Support - why can "administrators" on our "user" end set it up?
- There is no "flow over" of things like bonuses, car allowance, phone allowances, etc from HR to payroll. There should be. HR training needs to be handled a little smoother.
- There is still so much to learn on the HR side after more than a year of having it. And, that's not including the separate "modules" that companies can utilize. That's just the basic stuff.
- Somewhat of a "choppy" learning experience.
- Report tool can be enhanced/modified to work better!!! Whether a custom report or a canned report, sometimes the selection criteria that one has chosen DOES NOT work the way it should (this is very noticeable when reporting on certain benefits that one has selected, yet ALL benefits (STD, LTD, Med, etc) still come out on the report, and then one has to sort and remove them THEMSELVES from the reports. Also, on the HR reporting, you have to create a TXT report first, and then make it into an EXCEL (or whatever type of report you want), you can't just create the EXCEL report first. The REPORTING feature DEFINITELY needs some enhancements/modifications to work MUCH better in many ways!!!
- Not sure yet. We have struggled with Ascentis the last two years. It has taken much longer to get it up and running than we thought it would've. We are much further behind in getting our modules up and running than we thought we would be.
We chose Ascentis HR because it had as-of-date reporting, which we did not have with our other system; we also liked the ESS features, and how the org charts/visual reporting structure could be viewed.
For many months of our implementation, the response from our main Ascentis lead (Elizabeth) was phenomenal. She knows her stuff!