AskNicely is a great CX tool for SMB’s
April 13, 2018
AskNicely is a great CX tool for SMB’s
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with AskNicely
We use AskNicely to initially create a baseline NPS score and also to understand and identify trends and both positive touchpoints and pain points in our customer experience. We also use AskNicely to identify our promoters segment and why they are promoters. It helps inform how we build and deliver our customer experience strategy.
- Easily and accurately measure NPS
- Amazingly easy to “close the loop” with customers who respond to the NPS question
- Share results with entire organization
- Capture customer verbatim for use in marketing material and employee training programs
- Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
- I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
- More, not fewer plan options
- Top line and bottom line impact. Helps us to identify our most loyal customers and keep them loyal which grows top and bottom line
- More customer referrals grow top line
- Delighted
I like AskNicely much better than Delighted because you can directly “close the loop” with customers. Delighted doesn’t allow you to do that. That’s a big problem.