1. Home
  2. Contact Center Software
  3. Avaya Experience Platform Reviews
  4. User Review of Avaya Experience Platform
Just what we needed!
July 16, 2018

Just what we needed!

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya OneCloud CCaaS

We are using Avaya company-wide to help with communications between departments. Their phone system has made it much easier to get users quickly up and running. For users, the interface is very intuitive so time spent training users is very minimal and can often be accomplished by allowing them to read documentation or with the help of a department power user.
  • Easy for End Users
  • Simple To Use
  • Lots of Features
  • Better admin interface
  • Hard initial installation
  • Communication between departments has increased
  • Training of new users is all but eliminated
Good for the basics. It's great for connecting users and department for quick and easy voice communication. Users have no issues quickly picking up how to use everything as needed. It leaves something to be desired in both the initial setup (took time and was complicated) and some of the admin features available on the back-end.