Avaya Aura - an uptime factory with great dialtone.
June 23, 2023

Avaya Aura - an uptime factory with great dialtone.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Avaya Aura

ACM is used in demonstration and training environments to show other customers how they can better use the product. We implement almost all of its major features and have a variety of use cases, including basic phone service all the way to omnichannel cloud-enabled services.
  • reliability
  • scalability
  • flexibility
  • Backward compatibility.
  • Modernizing installations.
  • Documentation clarity.
  • Application notes for internal features.
  • Backward compatibility.
  • VMware support,
  • uptime
  • upgradability
  • Always up.
  • familiarity

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

No

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

The Avaya enterprise products (Aura family) are solid for any large enterprise that needs secure and reliable voice communications. They do not fit into a small business very well, though, as the systems were definitely designed for high uptime and critical environments.

Avaya Aura Feature Ratings

Not Rated
Call park
5
Message alerts
10
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
10
Centralized communications management
10
Team messaging
7
Team document sharing
1
Call and meeting analytics
1