Item: Avaya Aura
Rating: 10
Author: Peter Maloney

Use Cases and Deployment Scope

I handle day-to-day tickets with MACS, including trouble tickets. This also includes trouble tickets ranging from station users to trunking and or contact center issues.

Pros and Cons

Easy administration process.
Avaya is very reliable in regard to uptime.

I wish that the loading of firmware on VoIP phones would be faster.
I wish that admins could save their programming at the same time.

Most Important Features

Large-scale end-user deployments.
Ease of end-user programming.

Return on Investment

No negative impacts.

Alternatives Considered

None

Key Insights

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

Likelihood to Recommend

Avaya is perfect for large scaled companies, I've been involved in large scaled installations and Avaya has always been reliable. No examples of less appropriate scenarios.

Avaya Reliability.

Overall Satisfaction with Avaya Aura