The Guru of On-premise Call center.
Overall Satisfaction with Avaya Call Center Elite
The Best On-Premise Call Center solution ever.
- Skills-based routing.
- Advanced Vectoring.
- Advanced reporting.
- Adding Multimedia capabilities.
- The positive is it works very well for large organizations with multiple locations.
- Genesys DX (discontinued)
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes
Avaya Call Center Elite Feature Ratings
Using Avaya Call Center Elite
13 - Technical Engineers.
- Customer Support
- Advanced CTI integrations with CRM.
- CRM Integrations.
Evaluating Avaya Call Center Elite and Competitors
- Scalability
- Ease of Use
I might add omnichannel to the selection criteria.
Avaya Call Center Elite Implementation
Avaya Call Center Elite Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success | Poor followup Slow Initial Response |
Yes - Yes was resolved by tier 4.
There are many instances.
Using Avaya Call Center Elite
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Requires technical support |
- Agent Login and Agent Functions.
- Reporting
- Non-Telephony tasks.