Avaya review.
June 23, 2023
Avaya review.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
Service and Support Airline Customers. Provide self-serve options when it makes sense for them to use and connect Customers to Agents when self-serve options are insufficient. Deliver as much information and assistance to an agent when we are Connecting with a Customer.
- Integration with Salesforce.
- Advanced IVR.
- Data access.
- CMS thick client visualization.
- Stability
- Scalability
- Enhanced capabilities.
It's better and more stable. Customer Service and response to questions or issues is a big differentiators.
Do you think Avaya Call Center Elite delivers good value for the price?
Not sure
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes