Great Technical Support!
June 23, 2023
Great Technical Support!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
We are Colombian BPO Company, We manage the services of many clients under AVAYA platform, we are implementing omnichannel services for most of clients.
We are interesting in channels integration under one platform or a platform that have the ability to connect other software solutions. Also interested in AI integration to improve channels efficiency
We are interesting in channels integration under one platform or a platform that have the ability to connect other software solutions. Also interested in AI integration to improve channels efficiency
- The stability or business continuity
- Technical support
- Innovation
- Social Network channel
- Integrate IA
- Keep more the 90% of cliens
- Improve client satisfaction
- Improve agents experience
Do you think Avaya Experience Platform delivers good value for the price?
Yes
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Experience Platform go as expected?
Yes
Would you buy Avaya Experience Platform again?
Yes