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June 01, 2017

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Nancy Tricola | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AvidXchange

AvidXchange is used by all my department managers. We were having a severe issue with invoices being lost on peoples' desks and/or late payments due to the old system. AvidXchange has completely eliminated these issues.
  • The best feature for me is the history tab. I know how long it has been in the system and who has touched or viewed it. If there is a query from a vendor on a specific invoice the history tab can answer that question. If it is in dispute or if there is a wrong amount you can answer the vendor question without having to hunt down the others involved.
  • If there is an urgent invoice I can scan and push it through avid invoice without waiting for it to be processed by AvidXchange.
  • It communicates well with other systems. If I make a correction to or add a vendor to my MRI system the avidsync will pick that up and update AvidXchange as well and vice versa. I only have to worry about entering the information once into one system.
  • I really wish there was a way for AvidXchange indexers to "get to know" the companies they index for. The indexing policies are such that it leaves little room for common sense and I do a fair share of correcting workflows and such.
  • It has saved a lot in cost cutting just in man-hours. Which has left me the time to take on additional tasks to help others in the office.
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I really like that AvidXchange saves me a lot of time. I am no longer spending 2+ hours a couple of days a week manually entering invoices. I can tell a vendor exactly where their invoice is at any given time through the process. It also makes it easier to locate payment information. I only have to go to one system now instead of two.