The right tool for ITIL implementation
August 18, 2016
The right tool for ITIL implementation
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Axios Assyst
Axios assyst is being used primarily as a service desk tool. Since the deployment we have also introduced change management, problem management and asset management.
- IT Asset Management and IT Service Management in one product
- ITIL framework
- Highly customisable service catalogue and processes
- Mature mobility product
- Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
- Axios service desk does not offer much help, our internal technical people know more than their support analysts.
- Replacement of 3 systems with Axios assyst
- Integration with other enterprise systems