Item: Microsoft Entra ID
Rating: 10
Author: Brian Hoyt

Use Cases and Deployment Scope

Azure Active Directory is used across our entire organization. It is the way that everyone uses to access Office 365 and all its tools. It is also used to manage single sign-on for other services. It is the source for authentication for many of our tools.

Pros and Cons

Authentication
Auditing
Flexibility

Costs
Complexity of licensing
Learning of new features

Return on Investment

It has made the account management process much easier and smoother.
It has increased security and visibility into places where security could be improved.

Alternatives Considered

Never had a need to compare to a competitor since we were already in the Microsoft ecosystem.

Support Rating

Support tickets are acted upon quickly and are usually resolved well. Sometimes issues are hard to push beyond level 1 tech support and prove they are a bug not an implementation issue.

Key Insights

Do you think Microsoft Entra ID delivers good value for the price?

Yes

Are you happy with Microsoft Entra ID's feature set?

Yes

Did Microsoft Entra ID live up to sales and marketing promises?

Yes

Did implementation of Microsoft Entra ID go as expected?

Yes

Would you buy Microsoft Entra ID again?

Yes

Other Software Used

Microsoft 365 Business, Ubiquiti Networks UniFi, Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

Likelihood to Recommend

If you have Active Directory currently in your organization you should already be on and connected to Azure. It enables the migration of workloads to the Microsoft cloud where it is appropriate. It enables your existing authentication to be used with partner tools.

Azure Active Directory works for us and will probably work for you.

Overall Satisfaction with Azure Active Directory