Great Backup, Ehhh on the restore
December 04, 2015
Great Backup, Ehhh on the restore
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Barracuda Backup
Overall Barracuda Backup is a decent product. The web interface is generally easy to use and it backs up as it should. However, we've had issues with restoring files, which can be a HUGE problem. Support seems to be hit or miss at times and not always the most timely in responses.
- Easy to set up.
- Good information.
- Restoring large files doesn't work often.
- Support for urgent issues has lacked at times.
- We had an issue where we weren't able to restore data for a customer. Barracuda shipped the data to us which was great, however the total time was around a week when it should have been a day or two.
- On a positive note, we have restored much smaller items from the various retentions with no issues, however I don't think normal operation should be viewed as something positive. It just should be, that it makes sense.