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Highly recommend Blackbaud Education Management Solutions
November 06, 2020

Highly recommend Blackbaud Education Management Solutions

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions

It is being used across the entire organization. It is our student information system so houses all of our user data. It also delivers all of our information to users (emails and other communications). Teachers use it to deliver educational materials, communications, and grades. Parents access information and fill out forms. Students use it to access assignments, documents, videos, etc. for classes.
  • Simple to use.
  • Multiple features.
  • Constantly updated/modified to help solve problems.
  • Ability to extract data using advanced lists can be difficult.
  • Sometimes, changes/improvements happen too often.
  • Simple format lacks ability to customize some features in bulletin board and topics.
  • Time savings due to integrations.
  • Time savings due to ability to pull information from in the past.
Their support team does a great job responding to problems. I have found that if it's something I can't figure out, sometimes it's best to send a help ticket (as opposed to a help chat/call). Usually the person helping me will also not know the answer. So, in order to save time, it's easier to add the ticket and let them figure it out instead of spending time on a chat/call to have the same result (someone who needs to go elsewhere for the answer). However, they always follow up and don't stop until they can answer my question or figure out a solution.
Blackbaud Education Management Solutions gives all users a platform that meets multiple needs. It has the ability to organize sports teams, classes, student groups, community groups, boarding groups (we do not use this). Overall, we are very pleased with what it accomplishes and allows us to do. They have frequently updated features over the last 8 months in response to distance learning, hybrid learning, and in person learning.