Pleased and looking forward to continued enhancements
November 07, 2020

Pleased and looking forward to continued enhancements

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions

We use Blackbaud Education Management Solutions across the whole school--from admissions (enrollment management) through to development and fundraising (RE NXT) and in our business office with tuition managment and FE NXT.
  • UX: relatively easy to learn and easy to use interfaces and experience
  • Integration of experience from enrollment through graduation
  • Good customer service, support, and resources
  • Full integration beyond the academic system to Raiser's Edge; that is, better data connection between Core and RE NXT
  • A little more flexibility in terms of interactive academic assignments--COVID has shown where we might like more interactivity (not just multiple-choice assessments)
  • Making integration of video on the front page of the website easier to implement
  • Positive in the one-stop location for core data
  • Negative in the work we have to do to get that core data to be updated in RE NXT
Ususally the support people are really helpful, but at times they are unable to assist or the product is not yet flexible enough to work for us, yet it is rolled out. Example: new report card builder. We are still frustrated with how the new report card builder looks for assessment reports with criteria. It is clunky. Meanwhile the new report cards and transcripts we built for the upper grades, with grades and written comments, are great.
Blackbaud Education Management Solutions is particularly strong for grades 6-12, where students are fully interactive with the LMS--for assignments, schedule, grades, etc.