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Work in Progress
May 23, 2017

Work in Progress

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomerang

It is being used by the whole organization as our CRM. Overall, it's utilized as an amplified address book for our constituents. We wanted to have one place to house all of our constituents versus separate Excel lists for different programs.

Everyone uses it for their respective portfolios and are responsible for their own content upkeep.
  • It is cloud based and changes to a constituent/organization are made in real time.
  • Tracks engagements very well, along with visually seeing the timeline of your interactions.
  • Overall user-friendly to use and provide online training for staff.
  • It has been a challenge to customize Bloomerang for our needs. It is created for fundraising and donation engagement, not general engagement. We've had to put a lot of time and effect to customize for our needs.
  • We appreciate their way of continuously updating the system but it also takes forever to implement those new features, which is why we decided to go with Bloomerang.
  • They have a lot of online training and online reference materials, however they don't have set user guides for new comers. We had to create our own user guides using the material they had on their website.
Easier to use and can do a bit more customization. It also has more SEO content than Salesforce.
We wanted Bloomerang to migrate all of our constituents into one home that we all could manage and get rid of other services we were paying (constantcontact, eventbrite, Salesforce, etc). However, their system isn't great yet at customizing mass email templates (generic and non-original/limiting) and not great at handling complex events. We're continually making adapting to new ways to use it for our needs.

If we didn't have our consultants that assisted with selecting this system, I don't feel we could have customized it enough on our own to fit our needs. It is unfortunate considering the amount of time it took to get it up and running, almost 4 full months.