Using Bloomfire for CS
March 12, 2021
Using Bloomfire for CS
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomfire
It's our customer success knowledge base and also used by the product, account management, and product marketing teams. The platform gives us visibility into processes and makes playbook search much easier to find.
- Search capabilities
- Auto script videos
- Easy interface to create and share content
- Sometimes needs some help on how to refine search results
- Reminder to refresh content should be in a periodical push notification
- Increased team productivity
Do you think Bloomfire delivers good value for the price?
Yes
Are you happy with Bloomfire's feature set?
Yes
Did Bloomfire live up to sales and marketing promises?
Yes
Did implementation of Bloomfire go as expected?
Yes
Would you buy Bloomfire again?
Yes