1. Home
  2. Knowledge Management Systems
  3. Bloomfire Reviews
  4. User Review of Bloomfire
Bloomfire Simplified Our Knowledge Hub
April 08, 2022

Bloomfire Simplified Our Knowledge Hub

Jennie Hoffman, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomfire

Bloomfire is our knowledge hub. We have all of our guidance, reference, and research saved there. We utilize Bloomfire a little differently as we only allow SMEs to update and post. Our users have the ability to flag posts but not comment directly about or respond to questions. Bloomfire has allowed us to not have multiple versions of guides, templates, etc. in use.
  • Allows insight into posts that are not utilized so the team can look into why, or if needed.
  • Allow to publish posts quietly.
  • Ability to follow and bookmark posts is a feature our team uses.
  • Allowing copy and paste from a Microsoft document and being able to keep the formatting.
  • The autosave feature, while nice, causes us to have many saved but not published posts. The correct post is published but the "starter" post is also saved.
  • Allow for view capability of email templates that are uploaded, without having to download to see them.
  • Increase Training team productivity - onboarding of employees and reduction of post-training questions.
  • Increase Admin team productivity - no longer being asked questions when the answer can be found in Bloomfire.
  • Employee comfort in knowing there is a place to look for guidance.

Do you think Bloomfire delivers good value for the price?

Yes

Are you happy with Bloomfire's feature set?

Yes

Did Bloomfire live up to sales and marketing promises?

Yes

Did implementation of Bloomfire go as expected?

Yes

Would you buy Bloomfire again?

Yes

We utilize Teamwork for Project / Task Management. We looked at their functionality to house our guides, etc. Bloomfire was way ahead in terms of product functionality.
Bloomfire has been very well suited for our use. It's our one-stop knowledge hub. By design, we don't utilize the collaborative functionality. Any company that has information that needs to be shared, viewable by all or a subset, would benefit from Bloomfire. The management of content is very important, which is true regardless of the application being used. Implementing this solution without consideration of who will manage and curate content will result in outdated information quickly.