Overall Satisfaction with Bloomfire
We use Bloomfire in a variety of business areas from customer service support, technical services, sales, and with our global education teams to share collateral and other educational assets. This application has been an invaluable resource to not only house and share information, but also to engage our community to educate and support each other.
- Increased team productivity
- Higher employee engagement
- Better organization and access to information
- Better cross-department collaboration
- Reduced redundancy of workflows
Do you think Bloomfire delivers good value for the price?
Are you happy with Bloomfire's feature set?
Did Bloomfire live up to sales and marketing promises?
Did implementation of Bloomfire go as expected?
Would you buy Bloomfire again?
In my opinion, Fuse is a dying database platform with user-friendly capabilities equivalent to trying to fit a square peg in a round hole... with a blindfold... underwater. Bloomfire's ease of use has been a tremendous upgrade in every way, other than video recording capabilities. There are many benefits to SharePoint including template forms, sound folder structure, user customization, etc., but it lacks the capabilities of user engagement from a knowledge-sharing perspective (i.e., asking/answering questions, tailored newsfeed per content/topic, community learning, etc.).
This platform has many capabilities, but for our company's needs, it is well suited to manage: cross-department content and idea-sharing; sales and customer service inquiries; on-demand education/training; content storage, and organization. I feel that a few scenarios that this platform is not best suited for include: project management/workflow and email marketing integration.