Item: BlueJeans Meetings (discontinued)
Rating: 10
Author: Tony Gougeon

Use Cases and Deployment Scope

We use BlueJeans to deliver clinical services, administrative meetings, and larger educational sessions. We use it primarily with external partners and service providers. Internal use is typically for planning meetings. The convenience and ease of use make it very beneficial as our organization and partners are widely spread out. We also have challenging weather to deal with often, so avoiding travel at those times is a much safer choice.

Pros and Cons

Collection of data is very detailed and complete
On-boarding and administration of the account very easy
The application is reliable and easy to use, even for beginners

Troubleshooting bad calls; when a participant has rated a call poor or bad, the stats do not often support this. Follow up with the participant sound like bandwidth issues, but BJN shows good trace times and no/low % loss
Sometimes I cannot get an online support person while the call with an issue is in progress
Outlook plug-in causes intermittent issues still

Return on Investment

Money saved on travel is the primary benefit we have seen.
Cost savings versus the previous platform is significant.
Improved collaboration on projects through quick ad-hoc meetings.

Alternatives Considered

Zoom, Vidyo and Skype for Business

Primary advantage was support for existing room-based equipment (i.e. Cisco, Tandberg codec)

Usability

Joining is typically as easy as clicking the link.

Likelihood to Recommend

Any meeting up to 20 people with screen sharing is reasonable. Beyond 20 people it helps to have someone actively moderating to ensure people are muted when not speaking. Real-time document collaboration does not seem to be available yet, so the sharing is one way.

I also use the platform for one on one PC/software support with people via remote control. It is easy when they are outside of our organization and the normal tools are not available.

I like BlueJeans so much, my new truck is that colour

Overall Satisfaction with BlueJeans