BlueJeans is a tool used weekly to connect our trainers to remote students.

Overall Satisfaction with BlueJeans

We use BlueJeans primarily for interacting with our customers. As a training firm, we have remote participants who connect to a video conference to attend classes. We also use BlueJeans for daily internal calls with the entire organization.
The biggest problem BlueJeans fixed for us was being maxed out on video connections. Before BlueJeans, we had to limit the number of participants connecting remotely. Additionally, some clients benefit from the recorded sessions we are able to send out after a BlueJeans session.
  • The connection is always flawless. I do not think we have ever had a quality of connection issue in all of our time on BlueJeans.
  • Custom and Technical support are top notch. We rarely have needed it, but when a client has an issue connecting, support is always able to quickly fix the situation.
  • Back end technology for administering BlueJeans is great. It is simple, straightforward, and easy to use.
  • The price is always an opportunity for improvement. I pay it because I need it, but it does feel a little expensive at times.
  • Billing communication could be better as well.
  • I have no issues with the functionality as it stands today.
  • It simply allowed us to service more customers in each class. Although I cannot measure an ROI, it is a cost that pays for itself.
We did not compare any other products.
Very simple, no issues especially if the dial in information is memorized.
We do not use any of these integrations.
I am told it works great!
Great for our application, classroom training. It could be overkill if all that it is being used for is conference calls.

BlueJeans Feature Ratings

High quality audio
9
High quality video
8
Low bandwidth requirements
7
Mobile support
9
Desktop sharing
8
Whiteboards
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
8
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated