BlueJeans works for us!
September 21, 2020
BlueJeans works for us!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BlueJeans
When Covid hit, we like many companies, found ourselves unable to travel for business. I had an important four day long meeting with a client scheduled in May which it looked more and more was likely to be canceled or indefinitely postponed. But we didn't want to cancel and lose the momentum we had gained up to that point. So, we looked for an alternative solution. A solution which allowed interactivity on many levels. BlueJeans was the choice we made.
Pros
- We use the white board feature at nearly every meeting.
- The audio and video quality are very good.
- It just works. It meets our needs to hold in-person meetings with clients from across the country and gives us the tools to enable creative discourse and production planning.
Cons
- The process of joining a meeting can be confusing to less than technically savvy users. We have one client who is older and consistently has difficulties synchronizing between the desktop client and the web-based interface. I'm still not exactly sure what he's doing. But, we'll be five minutes into a meeting and he will see a pop-up window appear asking if he wants to log into BlueJeans. I should have taken the time to contact support. But, I have yet to do so.
- One other issue is that there is no white board save feature. If we are done explaining a concept on the whiteboard and have gone back to the "general session" and then someone has a novel idea about the white board diagram, we go back to the whiteboard function and the previous work is gone. We now work around that by snapping screenshots periodically (when we remember to) but often, when ideas are flying and concepts are being flushed out, there is not a lot of time to remember to screenshot something. I'm not sure how this would work technically, or if it's even possible. But, it would be great to leave content on the whiteboard until the user decides to "erase" it.
- Money saved on travel.
- Productive meetings for sure.
- There's a comfort to some clients to know that we can still meet. We can still plan. We can still make progress even without an ability to travel. We may not be able to get on set just yet. But, we are still connected. We are still focused on your project and we are successfully planning a compelling project. I like that we can give that comfort to our clients.
I began really investigating the various platforms for video conferencing early in 2020 and found many had similar features. But, BlueJeans seemed to have some of the more specific features that we were looking for. Again, to my business, the ability to collaborate via a whiteboard is crucial. As I was looking for a solution with that feature, very few popped up. I'm not sure even today who else has the whiteboard feature. But, I'm sure others do. Beyond the whiteboard, we just really needed a solution which is easy to use with good audio and video quality and we've found that with BlueJeans. I have been more than satisfied with my selection.
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