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Apricot is user friendly and time response back from Bonterra is quick and efficient!
January 11, 2024

Apricot is user friendly and time response back from Bonterra is quick and efficient!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Bonterra Case Management

We use Apricot as a client database for record keeping: case note, brief assessment and treatment plan.
  • Apricot is user friendly for most of our volunteers.
  • Apricot caters to our needs for client record keeping.
  • We always get a fast and friendly response back from Bonterra when we reach out to them regarding an issue or question.
  • Highlight the "Save Record" button or give it a color that stands out from other option buttons.
  • User friendly for our volunteers.
  • 100% of the time when we request for help, Bonterra's response back is quick and efficient.
  • Bonterra usually is able to cater to our agency's needs with Apricot (client database).
Use we built a report for case note audits. This allows administrative staff to use this report to audit case notes making sure all case notes are completed in a timely manner. We also have a couple report for client statics. These reports allow us to see how we are doing in terms of client numbers and demographics of our clients.
When always have to provide statics in order to secure more funding and also to show we are doing the work. Funders like numbers!
CTK which we started off with then it went to Apricot and now Bonterra and we have always been with you for about 11 years.

Do you think Bonterra Case Management delivers good value for the price?

Yes

Are you happy with Bonterra Case Management's feature set?

Yes

Did Bonterra Case Management live up to sales and marketing promises?

Yes

Did implementation of Bonterra Case Management go as expected?

Yes

Would you buy Bonterra Case Management again?

Yes

Bonterra has been very helpful in helping us with building reports or if we run into any issues with Apricot, we always get a quick response back. Getting a quick response back is very crucial since sometimes these issues comes up right before a clinic shift, where our volunteers needs access to the client records. Thank you Bonterra and it's staff!