happy customer
April 04, 2023
happy customer
Score 8 out of 10
Vetted Review
Verified User
Software Version
BQE Core
Overall Satisfaction with BQE Core
At first, like any new software, it was difficult to follow, but then when we figured out how to load all of our information it was much easier. Most of the HR and billing reports are easy but not all the time what we are looking for.
- Easy for staff to enter their time
- easy for staff to access dashboard & see info
- easy for staff to do expense reports and see billable hours
- Easy for accounting to run weekly reports and there are many of them
- Accounting sometimes looks for ways to run reports that aren't available
- takes long time to get set up
- reports aren't always easy to access
- Billing is precise to clients
- hours are placed correctly in categories
- reports take a little more time
just different - strengths and weakness are mostly opposite
Do you think BQE CORE delivers good value for the price?
Yes
Are you happy with BQE CORE's feature set?
Yes
Did BQE CORE live up to sales and marketing promises?
Yes
Did implementation of BQE CORE go as expected?
No
Would you buy BQE CORE again?
Yes
Using BQE Core
67 - civil engineers - many people have many different functions here and limited access to only what they need
10 - Admin, accounting, HR, Project managers
- Billing hours to clients
- paying staff
- HR
- limited access for security - a higher could answer
- still discovering
- need more time to actually explore options
Evaluating BQE Core and Competitors
- Other
not sure president made final decision
i wouldn't
BQE Core Implementation
- Implemented in-house
Yes - enter our core info
entering staff info
then client info
banking info etc
entering staff info
then client info
banking info etc
Change management was minimal
- overwhelmingly get started and
- not knowing the system
BQE Core Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support cares about my success | Escalation required Slow Initial Response |
no - they didn't think they would need it
when we first started switching over - felt overwhelmed and they helped us out quickly
Using BQE Core
| Pros | Cons |
|---|---|
Like to use Easy to use Technical support not required Quick to learn | Inconsistent |
- time entries
- billing report
- some accounting reports
- some HR reports
Yes, but I don't use it