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Causeview lags behind its competitors in many ways. Avoid it!
February 27, 2020

Causeview lags behind its competitors in many ways. Avoid it!

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Causeview

Causeview is being used by our fundraising department. We use it as an application within Salesforce.com that turns Salesforce into software for nonprofit donor management. We also use Causeview to host our donate pages.

Causeview is designed to turn Salesforce.com from a for-profit tool into a nonprofit tool by rearranging and renaming fields and objects within Salesforce and also creating new objects, fields, and workflows.
  • Causeview's support team is mostly helpful and quick to respond.
  • Causeview integrates event registrations within Salesforce.
  • Causeview does not efficiently store data, which makes reporting difficult. They use three objects to store donation data, when one would suffice.
  • Causeview charges per user, which makes it expensive for larger companies with many users.
  • Negative: expensive per-license fee with no discount for added users.
  • Negative: unreliable servers that host donate pages.
Causeview does not stack up well against its competitors, and my organization regrets its decision to purchase Causeview.

Salesforce.com's Nonprofit Success Pack is a much better donor management tool. It comes with 10 free licenses (Causeview offers zero free licenses), uses a smart data model that integrates with all apps, and has a better interface and easier-to-use reporting tools.
Causeview's support is a lone bright spot. They are often quick to respond. They are generally helpful, although brief in their answers and explanations.

I would appreciate more detailed answers to technical problems, but I do appreciate their support's problem solving ability.

Do you think Causeview delivers good value for the price?

No

Are you happy with Causeview's feature set?

No

Did Causeview live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Causeview go as expected?

Yes

Would you buy Causeview again?

No

Causeview is a bloated, outdated, and expensive tool that is not well suited for any scenario. Salesforce.com offers many better nonprofit and donor management applications at a better price.

Causeview's data model is rigid and does not match Salesforce's standard data model, which makes it difficult to add other apps and integrations to Salesforce.

Causeview's donate pages are bland and not very customizable. Also, Causeview's servers are not reliable and will go down unexpectedly, which also causes donate pages to go down. Last year, this happened on Giving Tuesday, a very important day for nonprofit fundraising.