Pretty good but could be better.
October 30, 2019
Pretty good but could be better.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
We use Dayforce across our company. We liked that it was an integrated system. One employee, one record, one system. We are close to implementing Advanced Scheduling.
- Timesheets to Payroll. Marvelous!
- Payroll processing
- HR record automatically feeds to Timesheets
- Implementation is rough. Not enough real guidance is given. Set-up and testing are rushed. It seems as though it is just enough to get you up and running and then iron out all the issues later, at the expense of the customer.
- It is a global world and the need for outsourcing is understood. It is, however, really difficult when trying to fix issues or set-up new things when support does not speak English well. Sometimes we just don't know if we are being understood and sometimes we can't understand what is being said.
- Support needs to slow down. Sometimes they are so anxious to close a ticket they don't seem to be listening. The main goal can appear to be closing the ticket not solving the problem.
- Once the system is dialed in and everyone is trained it will be a great tool. It is a good tool at this point.
Good for the most part. They are a little last minute on Washington Paid Sick Leave. We've had some issues with the new Washington State garnishment law.
Too early to tell.
Dayforce required less data handling.