My Dayforce Family Customer Story.
January 11, 2024

My Dayforce Family Customer Story.

Angela Biasini | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

We are utilizing all our current features, which are working to our advantage. Timesheets, Scheduling, Compensation module, Mobile, Benefits Open Enrollment, ESS, Wallet, Plan (Advanced Scheduling), Onboarding, Payroll, Benefits, and HUB. Store Managers use Messages, Approvals, People, Plan, Schedules,
Timesheets

· Operation View are used daily. Data Analytics is used when needed to relate to WFM. I do find that there are not enough resources that are SME's for Plan issues.
  • I love having TAM Services.
  • My CRE/TAM and AE are a great team and make me feel like part of the Dayforce family. They are always quick to resolve any issues.
  • I was appointed Dayforce Ambassador, which is a great group that shares its knowledge and experiences.
  • It is difficult to set up a time for a ticket when a Technical Consultant is in a time zone with many hours difference.
  • Still unable to change to 2 decimal points in Compensation Module.
  • With Power BI - difficult to bring in payroll reports as they are date driven by pp#.
  • On line T4.
  • working on creating a Canada Life File export file for employee self-service for RRSP.
  • I just created an expression for a vacation payout earnings code that will automatically change the percentage on milestone anniversary dates.
  • Starting to create Power BI reports which are creating efficiencies with Audits.
Elimination of duplicate effort and manual processes related to employee
record changes for retail team members. Any changes to Team Members, i.e., status/rate/work assignment/transfer, are completed by Leaders via online form and go through workflow approval. Labor standards are built into our setup from implementation through Punch Policy/ Pay
Policy and Schedule setup.
Any provincial/federal legislation rulings are generally updated by Ceridian.
Having an integrated HRIS that acts as the system of record and facilitates the talent management process through all phases of the team member life cycle. Having an integrated system results in operational efficiencies and supports data analysis insights and operational effectiveness, ensuring we have the right people in the right roles with the right skills at the right time.
Onboarding – creates a better experience for new Team Members; everything they need is in one location, including training documents, payroll forms, policies to sign, etc. Compensation – streamlines our annual merit processes, removes the need for physical paperwork, makes the process more efficient for HR and management, and allows us to share important company communication with all team members quickly. Workforce management – shifted all processes to become self-service. For example, Team Members can now switch shifts without management being involved. Generally, saves a lot of manual intervention.

Do you think Dayforce delivers good value for the price?

Yes

Are you happy with Dayforce's feature set?

Yes

Did Dayforce live up to sales and marketing promises?

Yes

Did implementation of Dayforce go as expected?

Yes

Would you buy Dayforce again?

Yes

All I can say is that I have had a great experience with Dayforce. I am very fortunate to have a wonderful TAM who is always willing to troubleshoot with me and resolve issues. If I have difficulty reaching out to a technical consultant regarding a case, He will reach out to me and get things started. I recently had the opportunity to meet the Sobeys team and give them a demo on Dayforce and they signed up with Dayforce. My CRE will help me escalate if I need something looked at immediately. I'm very fortunate to have a wonderful team.

Dayforce Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
9
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
8
New hire portal
10
Manager tracking tools
10