Ceridian's Dayforce: Provide better service to your customers and employees while improving the bottom line
Updated July 11, 2016

Ceridian's Dayforce: Provide better service to your customers and employees while improving the bottom line

★Alex Khamudis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

5.38

Modules Used

  • Reporting
  • Advanced Scheduling
  • Task Management
  • Time and Attendance

Overall Satisfaction with Ceridian Dayforce HCM

Dayforce is a very useful tool for our organization. As a retailer, we find benefits in Dayforce for our corporate work force, distribution centers, call centers, and our retail workforce, Dayforce is currently being used by about 10,000 employees throughout the US, where most of them are utilizing Time and Attendance, Scheduling, and Task Management.
Guitar Center is a unique business where employees have a unique product knowledge. One person may know all about Guitars, but not Drums. Thus, the biggest problem that Dayforce helped solve for Guitar Center was the need of better scheduling by helping determine the right headcount, at the right time, in the right department. This provides an improvement in customer service, and a cost savings in salaries.

Pros

  • Easy to use and learn user interface for all levels of employees, associates to executives
  • Ability to have one system for all employee records and interactions
  • Allows better management of workforce to achieve desired cost goals

Cons

  • Dayforce used to have 2 areas of improvement, reporting tools and customer support. Recently, they released a new Business Intelligence and Analytic tools, as well as significantly revamped their support portal, where they are no longer improvement opportunities, but strengths.
  • Our Customer Service surveys showed an improvement due to better scheduling of employees with the right skills at the right times
  • After doing a deep study on Dayforce's ROI, it was determined that Dayforce provided Guitar center with an ROI of 1000%+
  • Provides real-time visibility into workforce management at an employee, store, district and region level. This includes scheduling, Time and Attendance, Task Management, and Overtime
The ability to see payroll costs in real-time is extremely beneficial when it comes time for labor planning for the entire month.
Our managers use the automated rules for scheduling and compliance daily. When there is an automatic warning that pops up, its a nice reminder, and its one less thing to worry about.
Dayforce's user interface was what stood apart the most from the competition. During our selection process, several competitors were evaluated, but Dayforce was unanimously preferred by its future users. Another key driver behind our decision was the ease of customization of parameters, and lastly, the resemblance of how much Dayforce tools and metrics match our own.
From a user perspective, Dayforce is well suited due to its user friendly interface. From an administrative perspective, Dayforce provides the flexibility to customize the software to your needs, yet maintain the industry standards.

Dayforce Feature Ratings

10.0
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.7
Pay calculation
10
Support for external payroll vendors
9
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
10.0
Create succession plans/pools
10
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Ceridian Dayforce HCM

Aside from Dayforce now being at the center of our company culture, with 90% of our users interacting with it on a daily basis, Dayforce has addressed all our requests and continues to release new and better features on a consistent cycle. Dayforce continues to demonstrate the willingness to accommodate special requests, provide quick support, and improve their products in ways that help us support our customers, our employees, and improve our bottom line.

Dayforce HCM Support

Very happy with what their support has become
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Their support team resolves all our questions
Yes - Yes, it was resolved in the next version release
Anytime I submit a ticket, someone reaches out right away and informs me that they have seen the ticket and that someone will be working on it. It's nice to hear that the ticket did not go into a black hole

Comments

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