Item: Chargebee
Rating: 8
Author: Ryan Bernstein

Use Cases and Deployment Scope

My company uses Chargebee to set up which of our plans have access to which features in the product and how much to charge for each feature. Addon features are also included in Accounts whether we charge for them or give them for free. It is our billing tool.

Pros and Cons

Set up which plans have access to which features
Include addons to accounts (whether paid or free)

Scheduled changes can too easily be overridden by another change.
Searching accounts sometimes takes a long time or times out.

Return on Investment

Chargebee is our billing tool. It is critical to our business.

Key Insights

Do you think Chargebee delivers good value for the price?

Yes

Are you happy with Chargebee's feature set?

Yes

Did Chargebee live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chargebee go as expected?

I wasn't involved with the implementation phase

Would you buy Chargebee again?

Yes

Likelihood to Recommend

Chargebee suits its purpose of charging customers, albeit with a couple of limitations (e.g, too easy to override scheduled changes).

Chargebee is a useful tool with a few limitations

Overall Satisfaction with Chargebee