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Easy to use, both as a user and/or administrator
October 22, 2019

Easy to use, both as a user and/or administrator

Judy Dunivant | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

Chrome River expense module was used by our employees worldwide to capture and submit expenses from both their out of pocket items and items charged to their company AMEX card. They were able to take photos of receipts and email them to their folder for quick and easy reference and backup detail.
  • Photos can be emailed to your inbox and stored online until you are ready to use the items in an expense report.
  • Ability to use the software on both the computer and mobile device.
  • Administrative visibility and ease of maintenance for items are wonderful.
  • The ability to see exactly what your user is seeing and being able to help from the admin side is a true blessing.
  • Customer support - our product was out of the UK and we had to submit tickets and wait for an answer, many times as often as 3 days before we got an answer.
  • Putting the flow of how to do an expense report by forcing the user to START with the charges from their company AMEX card would have been much appreciated.
  • The naming of functions could be much more clear on the Admin side.
  • Our employees loved Chrome River, they do not like our current product.
  • The features that Chrome River has for integrating information to other systems should have been talked up more by the sales team. We switched to a product that was really pitched by a sales team, but Chrome River didn't "sell/market" their products enough.
We switched to Workday Expense. It is clunky compared to Chrome River. It is a base product that needs much more development. It is hard to use, no navigation tools like Chrome River has. Chrome River has alot of great features but they are not marketed enough to let others know what it can do.
I was never impressed. Ask questions, get an answer 3 days later. This was not user-friendly and caused a lot of annoyance. Support is to help when you have a need, not an I will ask and get back to you 3 days later then send a survey to see how you liked their answer.

Do you think Emburse Chrome River delivers good value for the price?

Yes

Are you happy with Emburse Chrome River's feature set?

Yes

Did Emburse Chrome River live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Emburse Chrome River go as expected?

I wasn't involved with the implementation phase

Would you buy Emburse Chrome River again?

Yes

The ability to email receipts to your personal folder is awesome. Our current product does not offer that and our employees want that feature back. Admin features are very well laid out for easy usability but the names of the items seem to be out of date. The return process of rejecting an expense report back to the user is friendly and works well. It does not stick it in a loop that gives the user the opportunity to just resubmit rather than actual edit and change for errors like other products do.