Cin7 Orderhive is gone, Cin7 is not not a good fit for multi channel Inventory management
October 17, 2023
Cin7 Orderhive is gone, Cin7 is not not a good fit for multi channel Inventory management
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cin7 Orderhive
Cin7 Orderhive is being sunsetted and rightly so. I started using this system as a multichannel inventory management system 3 years ago. In the beginning it worked well for me. As time went on there were many bugs for example it's main function is inventory management and it would constantly over sell items. It took a while to find out why they weren't reporting the correct information. Then they told me it was my responsibility to resolve it with the channel. I'm not a tech guy, but it went down hill from there.
In my opinion, same as many companies, they give you all the attention you need in the beginning then forget about you. For me, customer service is slow to respond and mostly good for basic questions. Anything problem related never got resolved quickly.
In my opinion, same as many companies, they give you all the attention you need in the beginning then forget about you. For me, customer service is slow to respond and mostly good for basic questions. Anything problem related never got resolved quickly.
- Fees charges exactly when due. they do that well
- Lifetime account rep lasted for a year
- Channel integration not always connecting
- Overselling items is a huge issue for me
- Lost sales due to inaccurate connections to channels
- Over selling for the same reason
- Couldn't print invoices unless I cleared my browser daily.
Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months.
But I'm done with this company
But I'm done with this company
Do you think Cin7 Orderhive delivers good value for the price?
No
Are you happy with Cin7 Orderhive's feature set?
Yes
Did Cin7 Orderhive live up to sales and marketing promises?
No
Did implementation of Cin7 Orderhive go as expected?
Yes
Would you buy Cin7 Orderhive again?
No