Learn Why Today Organizations Should be Connecting to Cisco Intersight Infrastructure Service

Cisco Intersight Infrastructure Service allowed us to save time with the proactive TAC cases for predictive hardware failures, and RMA as well as give insight into the EOL, EOS, and contract status of individual systems.

Organizations will benefit from several features unique to Cisco Intersight Infrastructure Service, which includes the following: Intuitiveness - Vulnerabilities among all of the connected Cisco products are constantly being evaluated. When susceptibilities are exposed, the details of such are published and then simultaneously fed into Intersight. Cisco Intersight Infrastructure Service then relays this information to the applicable customer(s) and the possible impact(s) it may have on their infrastructure. Scanning for Faults - Since Cisco Intersight Infrastructure Service is intuitive, it is able to scan for particular faults. If and when faults are found, this information is uploaded into TAC, and Cisco Intersight Infrastructure Service can help in the identification of the faulty component(s). Connected TAC - Gone are the days of opening a TAC case and going through the painful process of acquiring all the information needed to solve the issue (i.e. pulling, uploading, and interpreting logs, etc.). Once a TAC case is opened, Connected TAC allows for the technical support files and other needed information to be pulled easily from a customer's environment. Contract Status Management - Cisco Intersight Infrastructure Service allows for constant monitoring of the status of contracts. Customers can easily access relevant contract information such as the validity of contracts, contract starting and ending dates, contract numbers, etc. Feedback Wanted - Cisco encourages customers to submit suggestions for Intersight enhancements via the Feedback button. Cisco will either notify the customer that the feature already exists and point to where it is, inform the customer that it is currently on a roadmap for future deployment, or advise that additional research/thought will be given for possible future development.