Webex Teams is Now Better
November 07, 2019

Webex Teams is Now Better

Victor Nava | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Teams (formerly Cisco Spark)

Webex Teams is our current collaboration team and was purchased in order to replace some other tools such as Skype, WhatsApp, and Microsoft Teams because it was a mess to have too many ways to collaborate. It helped create teams and and send files in an easier way. It helps having the same collaboration tool across different devices such as cellphones, tablets and laptops. Now with Webex Teams as our main collaboration messaging tool we can also create Webex sessions in a quicker way whenever you need it.
  • Send big files
  • Install in a wide variety of devices
  • Create Webex sessions directly from Webex Teams
  • Notifications that are not properly sent to the devices
  • Some laptops sometimes have trouble when trying to install
  • There is already a complex process to adopt Webex Teams because we also have Microsoft Teams and Skype for Business and as too many people still use those tools we need to pay more.
I haven't had the opportunity to open a support case with Cisco.
The technology areas such as pre-sales and delivery use Webex Teams but there are still some areas that still need to change as they are still used to using WhatsApp, Microsoft Teams and Skype for Business. The adoption has been a little bit slow but the main goal is to use it as our main collaboration tool.
It is easier for us as partners to use Webex Teams as we can also reach Cisco people whenever we need it. That's one of the benefits that made us select Webex Teams. Also it helped that as a Cisco partner it is easier for us to adopt and integrate with the company.
Webex Teams is appropriate in companies that want to deliver instant messaging and the ability to have conferences inside the same tool. Also it helps when you already are not currently using a main collaboration tool. This helps because it gives you the ability to start collaborating with one or several people inside your company with a lot of resources to be more efficient.