Well known tool but desperately needs an overhaul
April 03, 2023

Well known tool but desperately needs an overhaul

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Other

Modules Used

  • Conga Composer

Overall Satisfaction with Conga Composer

The generation of documents in Salesforce requires code. Conga Composer enabled us to configure the look and feel of the document through a Word template. We used it to generate customer-facing documents like quotes, offers and business proposals. We might use to generate letters as well
  • Different document types like pdf, doc etc.
  • Option to edit template in MS Word
  • It is slow to generate document
  • It is very complex to prepare data
  • Administration is not straightforward, there are a lot of places where something needs to be configured
  • Limited options for processing of data once it is retrieved from Salesforce
  • Cumbersome formatting of tables and nested tables
  • Limitations around table generation
  • A lot of features are paid add-ons
  • Fewer errors compared to manual creation of documents
  • No need to do code change when format changes
Cumbersome to configure, UX is not intuitive, didn't migrate to the Lighting UI, no guided configuration
Fewer errors when documents are generated.
Documents follow standard formatting and content

Do you think Conga Composer delivers good value for the price?

No

Are you happy with Conga Composer's feature set?

No

Did Conga Composer live up to sales and marketing promises?

No

Did implementation of Conga Composer go as expected?

No

Would you buy Conga Composer again?

No

It is suited for simple documents that are not big. For anything more complex, it's not ideal. It is a step forward compared to the document generation using VF page.
Use it if you buy it together with Conga CLM (which has a different document generation tool). Otherwise, look elsewhere, there are better and faster alternatives