1. Home
  2. Help Desk Software
  3. ConnectWise PSA Reviews
  4. User Review of ConnectWise PSA
ConnectWise Review
May 05, 2017

ConnectWise Review

Frank Yako | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Manage

MCPc uses ConnectWise across just about every area of the business including:

    • Marketing
    • Sales
    • Pre-Sales
    • Project Management
    • Service Desk
    • Invoice and Billing
    • Managed Services
As well as a variety of other business processes.
  • Manages full life cycle of business.
  • Project Management
  • Service Desk
  • Integration
  • Continue to evolve web interface
  • Improve mobile capabilities
  • Ability to integrate with Office 365
  • Improve document / content management
  • Transform into a metrics driven organization
  • Establish ability to define and manage SLAs with customers
  • Improve and address constraints across the business
Was more appropriate for a small-midsized MSP.
It is well suited for a managed services provider that is trying to automate and integrate its business and improve its overall service levels to customers.

It requires patience and discipline and should not be adopted unless there is a commitment to invest the organization's time and resources.

ConnectWise PSA Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Subscription-based notifications
8
Ticket creation and submission
8
Ticket response
8
Self Help Community
5.0
Internal knowledge base
5
Multi-Channel Help
5.5
Customer portal
4
Social integration
4
Email support
7
Help Desk CRM integration
7