Overall Satisfaction with Dimensional Insight
Dimensional Insight products are used across the organization. We have models built for every application including Billing, Clinical, Surgical, Patient satisfaction data and anything we are required to support and report from. Analysts make reports available in the Diver portal but also users build their own reports by accessing models available through Divebooks.
- The product is excellent!
- Experienced DI Consultants with a broad knowledge in both, product and client data.
- Customer service and technical support is always available; very professional and investigate reported issues until resolved.
- Technical documentation: make it easier to find examples or functions definitions.
- Allow more flexibility in report design, maybe allow to combine columns.
- I know with Diver 7.0 some of the missing functionality is resolved so I won't be suggesting any other improvement until we upgrade.
Dimensional Insight Feature Ratings
Using Dimensional Insight
Financial, Clinical, support Volunteers work, management.
5 -
To support DI there is a need for someone that knows security and how to setup the programs and diveline but this is done with DI support help.
Internally developers need to have experience with programming; learning the specific DI logic and functions can be acquired working with a tool or attending a class. Analytical skills and knowledge of the data are important.
- Building custom dashboards for management.
- Surgical models; there is a wide range of analysis and solutions available now on costs, schedules and overall performance analysis.
- Financial and Productivity analysis.
- Daily Monitor of metrics of high importance for the organization.
- Audit usage tracking.
- Producing automatic schedules to notify physicians of future cases or elements need their attention.
Evaluating Dimensional Insight and Competitors
Not Sure
Dimensional Insight Implementation
- Vendor implemented
Not sure - When I started in this Company DI had already been implemented.
Dimensional Insight Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
Yes - Yes.
When upgrading to 6.4 version there was an issue with a drag box when running markers in the portal. The DI support team got engaged right away and they did a thorough investigation on the issue until it got resolved. They paid attention to every detail and the communication and response time were excellent.
Using Dimensional Insight
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- In general using Visual integrator is intuitive, building models in particular is very easy.
- Some functions like Squash, Unrotate, Break are very good and reduce considerable programming time. I use them quite often.
- The ability to split output files is great and easy.
- Use of dials to produce files in different formats like pdf or text is very good.
- Depending on the data, sometimes is confusing formatting dates.
- Timeseries are not easy to understand.
- Persistent calcs is very powerful but not intuitive.
Yes, but I don't use it