1. Home
  2. Electronic Signature Software
  3. DocuSign Reviews
  4. User Review of DocuSign
DocuSign Subscription Process Seems to be a Big Fail, They Seem to Make it Hard to Unsubscribe on Purpose
April 05, 2022

DocuSign Subscription Process Seems to be a Big Fail, They Seem to Make it Hard to Unsubscribe on Purpose

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

DocuSign Personal

Overall Satisfaction with DocuSign

The National Institute of Health required signed forms using an electronic application and would not accept electronic signatures. That either meant Adobe, which not all of our team members have the full version of or, using a service like DocuSign, HelloSign, etc.
  • Signing forms is easy
  • Easy to email forms for signature
  • Signed forms are accepted by the Government as official
  • The subscription model is poor
  • Needs to offer better one-off solutions
  • Canceling billing is a ridiculous process
  • Electronic signatures
  • The subscription model being hard to cancel forced us to pay an extra month we didn't need

Do you think DocuSign delivers good value for the price?

No

Are you happy with DocuSign's feature set?

No

Did DocuSign live up to sales and marketing promises?

No

Did implementation of DocuSign go as expected?

Yes

Would you buy DocuSign again?

No

I am extremely frustrated with DocuSign. They make it hard to cancel subscriptions, seemingly on purpose. Then when I wrote to their customer support for help with this, they wrote me back and continued to try to make the process "In order to proceed with your request, I will require you to reply to this email with the following information: Written approval. The last four digits of the payment method on file. The billing address related to the payment method on file. Thank you for contacting DocuSign Customer Support. " Why make it that hard? It just seems ridiculous.