Item: Drift
Rating: 10
Author: Jeff Bramhall

Overall Satisfaction with Drift

Use Cases and Deployment Scope

We use Drift on our sales and sales engineering teams. We use it to help our prospects get better connected with the right resources. We use it to gather information from our prospects to qualify them as potential buyers.

Pros and Cons

Pros

Rapid development process
Close relationship with their support
Gives us a meaningful advantage over our competition

Cons

More active updating between Drift and Salesforce would be helpful
Exporting conversations is buggy

Return on Investment

There's only one - IT IS EASIER FOR OUR PROSPECTS TO INTERACT WITH US.

Likelihood to Recommend

If you have a relatively easy product to sell, it would be absolutely essential. There's also something to be said for working with a company that has a lot of momentum.

Comments

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Good product, great company.