Great Visibility to Mainframe services
January 30, 2019
Great Visibility to Mainframe services
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dynatrace
Our team manages and develops core services hosted on zOs WAS, and every time there was a production issue, we had to dig through 5 different locations and guess what processes match each other. With the implementation of Dynatrace, we can see the end to end processes of our mainframe services in one centralized view and reduce the production problem resolution time from 2 hours to 15min.
- End to end mapping for mainframe services.
- With more agents deployed within our infrastructure, we can see different technology, from Java to .net framework, and can easily identify bottlenecks or spot trouble to reduced triages
- Great support community that helps each other on the Dynatrace support site.
- The Appmon exclusion method is hard to use and requires knowledge of regex. It would be nice if there was a drop down or easier way to exclude.
- Upgrading the Agent requires a manual process. It would be nice if there was a way for the agent to call "home" to pull the update and wait for a reboot to apply.
- HOT Day classes waste a lot of time performing set up, and the meat of the session was glazed over.
- the incident alerting is not very smart on Appmon, it would trigger a lot of false positives.
- Help decrease problem resolution and get to the root cause.
- The ROI is huge. All the teams in our company are starting to use it in their area and have a local expert, using it a lot, help tutor their peers.