Initially delighted, ultimately disappointed.
October 12, 2022
Initially delighted, ultimately disappointed.
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Emotive.io
- Our first account manager was responsive
- Our first account manager was knowledgeable
- At the time, Emotive features were competitive.
- After investing many hours to build segmented automated flows, in my experience, the flows did not work and tech support was unable to diagnose them.
- The responsive team we had was replaced with a new team that was indifferent to our issues. This included our Account Manager and her superior. Customer Support was responsive but unable to correct the technical problems.
- It appeared the company was experiencing churn. High turnover. Apathy.
- We initially saw growth in options and sales . Over several months, growth stagnated.
- Automations
- Integrations
- A team committed to your success.
- Starting with 0, we initially benefitted greatly from the boost SMS marketing provided.
- The integration with Gorgias was convenient and reduced support time/resources.
Attentive is a full-feature SMS platform with an aggressive growth mindset and culture superior to Emotive.
Klaviyo provides the distinct advantage of a single platform to analyze results and effectiveness for email and SMS marketing. The organization does not have the SMS marketing expertise any SMS-only platform would have.
It is important to note the style of writing email vs. text is distinct.
We initially selected Emotive because of their expertise and intro period money-back guarantee. Our onboarding and first few months were exceptional. Shortly thereafter, organizational changes reduced our access to our account manager, then our account manager left, and it was downhill from that point. The new account manager had no decision-making authority and exhibited little desire to address our issues. (Perhaps because it was futile.) Given the number of hours we invested in developing segmented automation that did not work as designed, we opted to leave.
Klaviyo provides the distinct advantage of a single platform to analyze results and effectiveness for email and SMS marketing. The organization does not have the SMS marketing expertise any SMS-only platform would have.
It is important to note the style of writing email vs. text is distinct.
We initially selected Emotive because of their expertise and intro period money-back guarantee. Our onboarding and first few months were exceptional. Shortly thereafter, organizational changes reduced our access to our account manager, then our account manager left, and it was downhill from that point. The new account manager had no decision-making authority and exhibited little desire to address our issues. (Perhaps because it was futile.) Given the number of hours we invested in developing segmented automation that did not work as designed, we opted to leave.
Do you think Emotive.io delivers good value for the price?
Not sure
Are you happy with Emotive.io's feature set?
Yes
Did Emotive.io live up to sales and marketing promises?
No
Did implementation of Emotive.io go as expected?
Yes
Would you buy Emotive.io again?
No