EMS for all
October 02, 2018

EMS for all

Carrie O'Dell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

The whole campus uses it for catering orders, room reservations, facilities, IT requests.

Business problems: it allows the users who input catering requests to be lazy, I feel it could be a little more user friendly in that regard to simplify their requests, to allow more pop-ups or pop-ups that make them make an immediate selection to continue.

Pros

  • It makes reserving a room easy
  • The calendar is great
  • Makes billing simple
  • Being able to set reminders for menu confirmations is noce
  • It' s great for multiple users in the same department

Cons

  • Getting the system fully set-up is not the easiest
  • Multiple people confirming events from the same department could be a little more user friendly, some people will get multiple confirmations because their event did not pop off the line-up
  • Maybe holding more training sessions for users on inputting events/menus
  • Putting the menus in should be a little easier
  • Confirming events should not take so many steps either, it's time consuming
  • Positive - it allow for more catering due to the ease of choosing rooms
  • Negative - it hurts us on time by having to go though every request with a fine tooth comb to make sure everything was put in correct
I think Caterease is way more user friendly, but probably not good for a lot of campus wide users
EMS has variety of uses, it just needs to be more refined
It's too extensive, we are always looking to change and add rules, it's a lot of work to get it to what we need and want
It's well suited for catering, but has quite a few hiccups in the process

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