EMS is the best!
Liane Little | TrustRadius Reviewer
Updated February 01, 2019

EMS is the best!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EMS Software

It is being used for scheduling trainings and meetings for hospital employees. EMS is used across our campus location and it helps with managing multiple scheduling events and organizes them.
  • Confirmation tool
  • Notifications
  • Reports
  • I love that things come in instantly, there is often no lag. This is such a productive tool for door signage, online room managing and reservations.
  • Adding multiple rooms to one booking instead of copying
  • More beginner tutorials on website
  • Less of a cost for upgrades
  • I wish there was a way to combine two rooms into one reservation if they are connected rooms that separate by a wall.
  • Provides structure and communication to clients
  • User-friendly
Easier to use and less people involved in the booking/scheduling process, and the fact that it is user-friendly.
Because I enjoy using this software and it makes my job so much easier
  • Our organization uses Outlook to send out calendar invites to event sponsors and it is nice that they can go to their events and add them to their calendar and share invites too.
  • I am pushing my organization to look into digital signage, it is so handy and for the amount of people we are serving for trainings I think that it would be really helpful.
I think it is a little expensive and the configuration process was difficult at times.
I think it is great that there is no way to double book something, rooms are visible from a web browser and they can easily manage space. The room cards and activity sheets are great too!

Using EMS Software

400 - Our users are using EMS Software to book space for conferences, meetings and trainings. We are representing a children's hospital and all the functions of trainings, meetings, and conferences.
7 - Making sure you know how to add people in, train and help people through the scheduling process of they are new. Upgrades can require a lot of attention to detail.
  • That you cannot double book a room
  • That this is available on the web and user friendly
  • The function works across different softwares
  • The reporting is great for data and that you can put it into an excel document
  • the room cards are great to help guide people
  • Outlook is great too because my organization uses it widely.
  • The mobile app would be great for those who are constantly on the go
  • The kiosk is something that I am excited about and hopefully we can get at my organization because when I am away from my desk it can quickly help someone find an available space.
  • we might be able to add rooms on in other parts of the building because it is so effective.
Because this software is so useful, user friendly, and works well with new users.

Evaluating EMS Software and Competitors

Yes - We were primarily using Outlook for Scheduling but it was not effective and we made the switch to EMS.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
The main factor was the effectiveness of this software and that it would not double book rooms.
No I would not change my evaluation if I had to do it again.

EMS Software Implementation

The support was great and that is what we need to complete
Change management was a major issue with the implementation - This was key because the way it was being done before on Outlook was not working.
  • Upgrade was difficult
  • downloading it to my computer for the first time was difficult too.

EMS Software Support

When I needed support, it was quick, they were helpful and they walked me through each step.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
When I was getting the software downloaded, my organizational help desk team could not support or help with the troubleshooting. I was able to get support through EMS and they walked me through each step and were really helpful along the way.

Using EMS Software

Because the usability of this software is great!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The booking process on the Admin side is easy to use
  • I think that it is great that you can add a second contact if there are multiple people involved
  • I think finding data and exporting it is easy to use.
  • I always forget to add in the everyday user when I am creating an event for someone, it would be nice itf it automatically did that once the first contact has been added.
  • It can be difficult to send change a header or footer.
  • I still can't figure out how to do automatic email reminders.