EMS is the best!
Updated February 01, 2019
EMS is the best!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with EMS Software
It is being used for scheduling trainings and meetings for hospital employees. EMS is used across our campus location and it helps with managing multiple scheduling events and organizes them.
Pros
- Confirmation tool
- Notifications
- Reports
- I love that things come in instantly, there is often no lag. This is such a productive tool for door signage, online room managing and reservations.
Cons
- Adding multiple rooms to one booking instead of copying
- More beginner tutorials on website
- Less of a cost for upgrades
- I wish there was a way to combine two rooms into one reservation if they are connected rooms that separate by a wall.
- Provides structure and communication to clients
- User-friendly
Easier to use and less people involved in the booking/scheduling process, and the fact that it is user-friendly.
Using EMS Software
400 - Our users are using EMS Software to book space for conferences, meetings and trainings. We are representing a children's hospital and all the functions of trainings, meetings, and conferences.
7 - Making sure you know how to add people in, train and help people through the scheduling process of they are new. Upgrades can require a lot of attention to detail.
- That you cannot double book a room
- That this is available on the web and user friendly
- The function works across different softwares
- The reporting is great for data and that you can put it into an excel document
- the room cards are great to help guide people
- Outlook is great too because my organization uses it widely.
- The mobile app would be great for those who are constantly on the go
- The kiosk is something that I am excited about and hopefully we can get at my organization because when I am away from my desk it can quickly help someone find an available space.
- we might be able to add rooms on in other parts of the building because it is so effective.
Evaluating EMS Software and Competitors
Yes - We were primarily using Outlook for Scheduling but it was not effective and we made the switch to EMS.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
The main factor was the effectiveness of this software and that it would not double book rooms.
No I would not change my evaluation if I had to do it again.
EMS Software Implementation
Change management was a major issue with the implementation - This was key because the way it was being done before on Outlook was not working.
- Upgrade was difficult
- downloading it to my computer for the first time was difficult too.
EMS Software Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When I was getting the software downloaded, my organizational help desk team could not support or help with the troubleshooting. I was able to get support through EMS and they walked me through each step and were really helpful along the way.
Using EMS Software
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The booking process on the Admin side is easy to use
- I think that it is great that you can add a second contact if there are multiple people involved
- I think finding data and exporting it is easy to use.
- I always forget to add in the everyday user when I am creating an event for someone, it would be nice itf it automatically did that once the first contact has been added.
- It can be difficult to send change a header or footer.
- I still can't figure out how to do automatic email reminders.
Yes, but I don't use it
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