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Chief fix it officer.
March 06, 2017

Chief fix it officer.

Teresa Hale | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Encompass from Ellie Mae

We use Encompass as the main operating system for our mortgage platform. It's central to all activity and used by other departments who interact with a mortgage as the repository for all mortgage activities.
  • Compliance - Ellie Mae invests significant resources so that users can rely on the system to be compliant.
  • Ease of use - recruiting is so much easier when I tell prospects we are on Encompass.
  • I'm excited about the new integration of LO Connect and Consumer Connect. Without building out our whole web presence with a fleet of programers, we can present a very robust and friendly interface to the system.
  • Love that Ellie Mae has listened to users who are doing construction lending. I'm excited to start implementing the new tools.
  • A set of preset dashboards commonly used for smaller to medium size business would be super helpful. It's great that it is fully customizable but an off the shelf [tool] that we could tweak would help a company our size.
  • Compliance!!
  • Regulators and correspondent investors have a high degree of confidence when we tell them we are on Encompass.
  • Onboarding is easier. User-friendly even if the user has not used Encompass before.
I've used Calyx and other bank proprietary systems in the past. I'd never want to build or be with a bank who was building their own system. It's just too hard. With Ellie Mae's investment into the technology and compliance, a proprietary system is bound to have more workarounds. They will not be able to keep up with changes as well as Ellie Mae who supports so many users.
Ellie Mae can be difficult for small organizations such as mine. We have no administrator and the time to figure out the application takes us quite a while sometimes. We love the customization, but... it also makes it more difficult. The platform is expensive if you have to hire the administrator - internally or via contract. That said, it's worth the effort but beware of the resources required.