Overall Satisfaction with ETO by Social Solutions
Our organization uses ETO in order to track participant data, including demographics, and manage case management. This includes all participant contacts, location services, anonymous contacts, and outcomes management. We are able to track participants that are enrolled in multiple service areas and unique outcomes for each program area and share select information across our entire organization.
- It's fully customizable to meet our needs
- Security settings allow us to protect participant data
- Comprehensive data across all service areas
- Some features load slowly
- The user interface is outdated
- Some desired changes take Social Solutions a long time to process, if at all
- We have been able to report clean data to our funders
- Advanced outcome reporting allows us to seek additional funds
- A solid database allows staff to spend less time on data entry
Many similar products have a very high price point of entry. The financial investment is greater with other options that I've looked at in the last few years. ETO is additionally more customizable to your organization's unique needs. However, the customer service at Social Solutions can sometimes be lacking in basic areas of account management and billing.