Fonality Phone Systems
October 14, 2016

Fonality Phone Systems

Michael Garlie | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We use Fonality for all outward facing employees, sales, project management, reception and customer service representatives, located in two separate offices plus a home office. It's great to have the function of a PBX, and more, but without the infrastructure that a PBX requires. Fonality has given our company and its employees the freedom to work everywhere.

Pros

  • Voicemail
  • Call Transfer
  • Hold music
  • PBX type functionality

Cons

  • Pricing could be lower
  • Call forwarding to mobile
  • iPhone application
  • Reduced phone bill costs overall.
  • No long distance charges.
  • Constant contact with our clients, even after hours.
  • AT&T
We switched from using AT&T to Fonality and it has been a tremendous benefit to our company. By having the ability to deploy voicemail boxes, extensions, hold music and a directory, without installing an expensive PBX system, we have increased the professionalism of our company. Our customers enjoy how easy it is to get a hold of everyone in the company and that has increased our business revenue and profits.
Fonality is great for companies that have employees that move around a bit because they can just take their phone and plug it into an ethernet port. Most of the time it works perfectly but in the scenarios where it doesn't, the customer support is great at trouble shooting issues with the network and router.

NetFortris Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Call reports
8
Directory of employee names
8
Answering rules
9
Call recording
Not Rated
Call park
Not Rated
Call screening
8
Message alerts
8
Video conferencing
Not Rated
Audio conferencing
Not Rated

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