Freshdesk after 1 year using.
September 23, 2022
Freshdesk after 1 year using.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
Freshdesk is used to answer customers and fix issues like sending us a text message about the issues they are having, but our problem is the recent update of Freshdesk, and its new setup is an example: canned response doesn't send, and I must make a refresh for the page to send it happens form many times in few mins.
- Follow up on all conversations that enter and are easy to use by the employee and save responses ready for use.
- Find out the average rate of the number of conversations that occur in the company and conduct the analysis.
- There is a feature it allows one to take a permit in the name of the employee who responds to the conversation and to know the problem faced by the customer and the solution.
- Sometimes messages are not sent in the last update, and the solution is to reload the page to be sent.
- Not knowing who is available to work and who is not available at the time.
- The message was delayed, but I don't know if it is because of an internet problem we have or from Freshdesk.
- Not sending messages, we reload the page to be sent.
- Not revealing the employee who is now available and who is not available in response.
- Its use can be learned very easily in the fastest time due to the simple display method.
Help shorten the methods in solving problems, for example, his connection to our company's system is very easy, and the time savings for the customer have led to an increase in the evaluations of the company and an increase in feedback.
Do you think Freshdesk delivers good value for the price?
Not sure
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
Yes