Freshdesk Ticketing Portal and Software.
January 14, 2023

Freshdesk Ticketing Portal and Software.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Garden

Overall Satisfaction with Freshdesk

I have been using the services of this company for many years and am very happy with their level of service. They always deliver what they promise on time and within budget, which is more than I can say for other companies I have used in the past. Freshdesk is the main ticketing portal, and we created API and Automation to use with other products; this is a good platform for our company.

Pros

  • Ticket Portal
  • API Automation
  • Survey
  • Easy to create agents profile, group and assign of tickets

Cons

  • Great help for my bussiness
  • resolve customer and client issues
  • Good portal to manage and give solution to issues easily
  • Good Platform
  • Easy to use
  • user friendly
I've been using Freshdesk, they're a great ticketing platform and system and have some of the lowest pricing out there. It was actually easy to set up & use. They also seem to be a company that cares about its customers' experience, which is really proactive for any company. Overall Great Platform
Pros - I have been using the services of this company for many years and am very happy with their level of service. They always deliver what they promise on time and within budget, which is more than I can say for other companies I have used in the past. Cons - Current user interface on the software can be improved.

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

Current user interface on the software can be improved.I've been using Freshdesk, they're a great ticketing platform system and have some of the lowest pricing out there. It was actually easy to set up & use. They also seem to be a company that cares about its customers' experience, which is really proactive for any company.

Freshdesk Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
10

Comments

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